Terms & Conditions
Please take the time to read the following cancellation policy.
We understand that at times things can occur which may prevent you from giving the relevant notice to cancel or rearrange your booking,
We will always try to fill your appointment slot at short notice to avoid charging you the cancellation fee. However, please understand that this is not always possible. We are a privately owned independent business, and as a courtesy to our staff ,your scheduled therapist cost does need to be covered should we be unable to fill your appointment slot. This is to enable s to remain competitive and offer the best prices possible. We politely ask that if you are not happy to be charged the cancellation fee should we not be able to fill your slot, that you only make a last minute booking when you are certain you can attend.
Individual treatments of 90 minutes or less
Please provide us with a minimum of 24 hours notice if you need to cancel or rearrange your appointment.
Treatments of 90 minutes or more, packages and promotional offers
Please provide us with a minimum of 48 hours if you need to cancel or rearrange.
Full and half day packages for 4 guests or more
Please provide us with 7 days notice if you need to cancel or rearrange.
We request that all packages, courses, promotions, events and larger treatment bookings are paid in full at the time of making the reservation and are non-refundable.
If you are making a booking with a gift voucher or or for a smaller treatment , a valid credit card number will be required at the time of booking the to guarantee the reservation.
Should you need to cancel your booking, we will provide an option to change your date and re-book at no additional cost. Any refunds given will be in the form of a gift voucher. Cash refunds are not available.